Programme Overview
High Impact Customer Service is about theprocess of operating with a strategy an culture of doing business that focuses in creating the best experience for the customer. And by doing so, builds brand loyalty. Customer-centric services ensure that the customer is at the centre of a service’s philosophy, operations and ideas. The program is structured into a 3 series of competency level which is Basic, Intermediate+Advanced to ensure that all participants will be able to grasp the learning and competencies and start practicing them in between levels.
Learning Outcome
- Build effective communication skills and practices
- Focus on customer needs and organizational name’s sake
- Maximize the effectiveness of every customer service member
- Communicate clearly and more effectively
- Strengthen emotional intelligence, improve critical thinking & decision making, improve corporate image through personal grooming
- Stay committed and enthusiastic towards customer, work and organization
